These Terms & Privacy govern your use of the Trade Logistics website and the services provided by Trade Logistics. By accessing our website, submitting an enquiry, requesting a service, or otherwise using our website, you acknowledge that you have read and understood these terms and agree to be bound by them.

If you do not agree with these terms, please do not use our website or submit information to us.

1. About Trade Logistics

Trade Logistics provides import and export-related services and information to individuals and businesses operating in, or seeking to enter, international trade.

Our services may include, but are not limited to:

– Import and export registrations
– Customs and SARS-related services
– ITAC permits and applications
– Import and export training
– Assistance with trade registrations and documentation
– Guidance relating to international trade agreements
– Import and export compliance support
– General consulting and advisory services relating to international trade

Trade Logistics is based in South Africa and operates in accordance with applicable South African laws and regulations.

Our contact details are:

Trade Logistics
39 Panorama Drive
Somerset West
South Africa, 7130

Telephone: 087 550 1069
Email: info@tradelogistics.co.za

2. Website Information

The information provided on this website is intended to provide general information about our services and international trade matters.

While we make reasonable efforts to ensure that the information on our website is accurate and up to date, legislation, regulations, tariffs, trade agreements, government requirements, processing times and administrative procedures may change.

Information published on our website should therefore not be regarded as legal, tax, financial or regulatory advice.

Where a decision depends on current legislation, SARS requirements, ITAC requirements, customs procedures or the requirements of another government or regulatory authority, you should obtain appropriate professional advice or confirm the applicable requirements with the relevant authority.

3. Our Services

Where you engage Trade Logistics to provide a service, the specific scope of work, applicable fees, estimated timelines and other conditions may be communicated to you by email, quotation, proposal, invoice or other written communication.

A service will only be considered accepted once Trade Logistics has confirmed the engagement and, where applicable, payment or any required documentation has been received.

We may require information and supporting documentation from you before we can begin or complete a service.

You are responsible for ensuring that all information and documents supplied to us are accurate, complete and current.

4. Processing Times

Any processing times displayed on our website or communicated to you are estimates unless expressly stated otherwise.

Certain applications, registrations, permits, certificates and approvals depend on third parties, including government departments, regulatory authorities, financial institutions and other service providers.

Trade Logistics cannot guarantee the processing time of a third party or government authority.

Where a timeframe is described as a number of working days, this refers to an estimated period under normal circumstances and may be affected by public holidays, administrative delays, requests for additional information, system outages, regulatory changes or other circumstances outside our reasonable control.

5. Government Registrations, Permits and Approvals

Where Trade Logistics assists with an application, registration, permit, licence or other approval, we will use reasonable care and skill in providing the service.

However, the final decision to approve or reject an application rests with the relevant authority.

Trade Logistics cannot guarantee approval where approval is determined by SARS, ITAC, a financial institution, customs authority or any other third party.

Where information or documentation supplied by a client is incomplete, inaccurate or misleading, this may affect the outcome or processing time of the application.

6. Fees and Payment

Fees for services will be communicated to you before the service is undertaken where reasonably possible.

Unless otherwise agreed in writing, fees are payable in accordance with the quotation, invoice or payment instructions provided by Trade Logistics.

Additional costs may apply where a service requires work outside the original scope, additional documentation, repeat submissions, third-party charges, government fees or other services not included in the original quotation.

Where third-party or government fees apply, these may be payable in addition to Trade Logistics’ professional or service fees.

7. Refunds and Cancellations

Our refund and cancellation terms may differ depending on the nature of the service.

Where work has already been performed, costs have been incurred, an application has been submitted, or third-party services have been engaged on your behalf, the amount refundable may be affected.

Any refund will be considered in accordance with the applicable agreement, quotation, service terms and South African consumer law.

Nothing in these Terms & Privacy is intended to limit or exclude any consumer right that cannot lawfully be limited or excluded.

8. Client Responsibilities

When using our services, you agree to:

– Provide accurate, complete and current information.
– Provide requested documentation within a reasonable timeframe.
– Notify us if any information previously supplied changes.
– Ensure that you are authorised to provide information and documents on behalf of a business or another person.
– Comply with applicable South African and international laws relating to your import or export activities.
– Pay applicable fees and third-party costs when due.
– Not knowingly provide false, fraudulent or misleading information.

Trade Logistics is not responsible for delays or consequences arising from inaccurate, incomplete or late information supplied by a client.

9. Third-Party Authorities and Service Providers

Our services may involve third parties, including government departments, regulatory authorities, customs authorities, financial institutions, freight providers, technology providers and other professional or service providers.

Trade Logistics does not control the policies, systems, decisions, processing times or availability of third-party organisations.

We are therefore not responsible for delays, decisions, system failures or changes made by third parties, except where such responsibility cannot lawfully be excluded.

10. Website Availability

We aim to keep our website available and functioning correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable because of maintenance, technical issues, hosting problems, internet connectivity, cyber incidents or circumstances beyond our reasonable control.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, documents, guides, downloads, layouts and other materials, belongs to Trade Logistics or is used with permission.

You may view and use the website for your personal or legitimate business purposes.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.

12. Third-Party Links

Our website may contain links to third-party websites, including government departments, regulatory authorities, industry organisations and other useful resources.

These links are provided for convenience and informational purposes.

Trade Logistics does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms of use.

You should review the applicable terms and privacy policies of third-party websites before providing them with personal information.

13. Limitation of Liability

To the extent permitted by law, Trade Logistics will not be responsible for losses arising from circumstances outside our reasonable control, including government or regulatory decisions, delays, changes in legislation, customs decisions, third-party failures, incorrect information supplied by a client, or events beyond our reasonable control.

Nothing in these Terms & Privacy is intended to exclude or limit liability where such exclusion or limitation is prohibited by South African law.

14. Privacy Policy

Trade Logistics respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website or use our services.

We process personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

15. Information We Collect

Depending on how you interact with us, we may collect information such as:

– First and last name
– Company name
– Email address
– Telephone or mobile number
– Physical or postal address
– Business and registration information
– Import or export-related information
– Information contained in documents you provide to us
– Information required to process an application or registration
– Payment or invoicing information
– Communications and correspondence between you and Trade Logistics
– Website usage and technical information

We only request information that is reasonably necessary for the relevant purpose.

16. How We Collect Information

We may collect information when you:

– Complete a form on our website
– Request a quotation or consultation
– Contact us by email or telephone
– Purchase or request one of our services
– Register for training
– Submit documents to us
– Subscribe to communications
– Communicate with our team
– Browse or interact with our website

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.

17. How We Use Your Information

We may use your personal information to:

– Respond to your enquiries
– Provide quotations and information
– Deliver the services you request
– Process registrations, applications, permits or related services
– Communicate with you about your service or enquiry
– Process payments and invoices
– Maintain business and accounting records
– Improve our website and services
– Understand website usage and visitor trends
– Prevent fraud, misuse or security incidents
– Comply with legal and regulatory obligations
– Send relevant marketing communications where permitted by law

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by applicable law.

18. Sharing Your Information

We may need to share relevant information with third parties where this is necessary to provide the services you have requested or where we are legally required to do so.

These third parties may include:

– SARS and customs authorities
– ITAC and other government or regulatory authorities
– Financial institutions
– Professional advisers
– Service providers assisting us with our business operations
– Technology, hosting and communications providers
– Other third parties where you have authorised us to do so

We will only share information where we have a lawful basis for doing so and will take reasonable steps to protect your information.

19. Information Shared With Our Sister or Related Companies

Trade Logistics may operate alongside related or sister companies, including businesses providing complementary import, export or trade-related services.

Where appropriate and lawful, relevant information may be shared with a related company where this is necessary to respond to your enquiry, provide a requested service, administer our business relationship, or provide information about related services.

We will not share personal information merely because another company is part of the same group. Any sharing will be subject to applicable privacy laws and appropriate safeguards.

20. Direct Marketing

We may occasionally contact you with information about Trade Logistics services, educational resources, events, industry updates or related services.

Where required by law, we will obtain your consent before sending direct electronic marketing communications.

Where you are an existing customer, we may contact you regarding similar services where permitted by applicable law, while providing you with an appropriate opportunity to opt out.

You may request that we stop sending marketing communications to you at any time.

21. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and improve your online experience.

Cookies may be used for purposes such as:

– Essential website functionality
– Remembering preferences
– Website analytics
– Understanding visitor behaviour
– Improving website performance
– Marketing and advertising, where applicable

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

22. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You acknowledge that online communications carry inherent security risks.

23. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

Different types of information may be retained for different periods depending on applicable legal and regulatory requirements.

24. International Transfers

Some of our technology or service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Trade Logistics will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data-protection requirements and that appropriate safeguards are in place.

25. Your Privacy Rights

Subject to applicable law, you may have the right to:

– Request access to personal information we hold about you
– Request correction or updating of inaccurate information
– Request deletion of information where legally permitted
– Object to certain forms of processing
– Withdraw consent where processing is based on consent
– Object to direct marketing
– Lodge a complaint regarding the processing of your personal information

Requests should be made using the contact details below.

We may need to verify your identity before processing certain requests.

26. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and address the matter.

You also have the right to lodge a complaint with the **Information Regulator of South Africa** where applicable.

27. Changes to These Terms & Privacy

We may update these Terms & Privacy from time to time to reflect changes to our services, business practices, technology or applicable legislation.

The latest version will be published on this page with the relevant “Last updated” date.

Your continued use of our website after changes have been published constitutes acceptance of the updated terms to the extent permitted by law.

28. Governing Law

These Terms & Privacy are governed by the laws of the Republic of South Africa.

Any dispute arising in connection with these Terms & Privacy will be subject to the jurisdiction of the South African courts, subject to any mandatory consumer rights or dispute-resolution mechanisms that may apply.

29. Contact Us

If you have any questions about these Terms & Privacy, our services or how we process your personal information, please contact us.

Trade Logistics
39 Panorama Drive
Somerset West
South Africa, 7130

Telephone: 087 550 1069
Email: info@tradelogistics.co.za

Website: tradelogistics.co.za

We will endeavour to respond to privacy-related requests within a reasonable period and in accordance with applicable law.